FAQ

1. Do you do OEM or ODM?

A: Yes, we do OEM and ODM. Customer’s logo can be printed on our products.

 2.What is the package of goods?

A: Normally we use 7 layers carton to pack goods and pallets is also acceptable if customer needs.

3.What certificates do you need for these goods?

A: CE, Waterproof test report, working life test report and other certificate which customer needs could be made accordingly.

 4.What is your MOQ?

A: Our MOQ is 100 units but 1 unit is also acceptable as sample.

 5.What information do you need for a quotation? Do you have a price list?

A: We need your purchasing quantity and special request of products, if you have. We have no price list for all goods now as every customer has different request of goods, so we need evaluate the cost according to customer’s request.

 6.What is your fastest delivery time?

A: Our standard delivery time is 15 working days, but it depends the order quantity and our stock condition.

 7. How can I get some samples?

A: Samples are available and the delivery time is 3 working days.

  8.What is the HS code of your products?

A: HS code: 8517709000.

 9.Are you a trading company or factory?

A: Yes, we are the original manufacturer in Ningbo Yuyao city, with our own R&D team.

 10.How do we make payment to you?

A: T/T, L/C, DP, DA, Paypal, trade assurance and credit card are available.

 11.Do you have the right of handing import and export?

A: Yes, we do.

 12.Do you have after-sales service?

A: Absolutely. We offer one year warranty for all products and if any problems happened during warranty time, we would offer free maintenance.

 13.How long can I get response if send inquiries?

A:During work time, we would response in 30 minutes and during off work time, we would reply less in 2 hours.

 14.What is your working time?

A: Company working time lasts from 8:00 to 17:00 Beijing time but we would be online all the time after work and phone number would be online in 24 hours.

15.Does your product support third-party inspection, as SGS?

A: Certainly. We request sales inspect your goods too before shipment.

 


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